> For clean Markdown of any page, append `.md` to the page URL.
> Documentation index: https://you.com/docs/llms.txt (section indexes: append `/llms.txt` to any section URL).
> Search these docs: Docs MCP at https://you.com/docs/_mcp/server (`searchDocs`, no API key).
> Call live You.com APIs: Product MCP at https://api.you.com/mcp (keyless `?profile=free` exposes `you-search` and `you-discover`. Research and finance use `/mcp/research`, `/mcp/finance`, or `?tools=` on `/mcp`). To pick an API or integration path, call `you-discover` on that server instead of guessing.
> OpenAPI: https://you.com/docs/openapi.json—auth header `X-API-Key`, env `YDC_API_KEY`.

# Get Help

## Start With the Docs

For API and Platform questions, these docs are the first stop. Most integration failures are an auth header, a missing scope, a rate limit, or a parameter that is not in the spec.

### Reproduce the Call

Reproduce against the [Quickstart](/docs/quickstart) or the relevant API guide.

### Match the HTTP Status

Match the HTTP status in [API troubleshooting](/docs/support/troubleshooting) and the [error code reference](/docs/using-the-api/error-code-reference).

### Confirm Authentication

Confirm [authentication](/docs/using-the-api/authentication) uses `X-API-Key` and `YDC_API_KEY`.

### Contact With Logs

If the request still fails, contact us with the request ID, endpoint, timestamp, and response body from Platform Logs.

## Contact Channels

#### [Email](mailto:api@you.com)

[api@you.com](mailto:api@you.com) for API, Platform, billing, and enablement (SSO, ZDR, higher limits).

#### [Support form](https://you.com/support)

you.com/support for a ticket when email is not the right path.

#### [Discord](https://you.com/discord)

you.com/discord for integration questions and community help.

#### [System status](https://status.you.com)

status.you.com for incidents and maintenance before you debug a client.

The Platform itself is at [you.com/platform](https://you.com/platform). Product write-ups and announcements live on [you.com/resources](https://you.com/resources).

## What We Support From These Channels

These channels cover the public APIs (Web Search, Answer, Contents, Research, Finance Research), authentication, keys, billing, rate limits, and Platform administration (members, SSO/SCIM enablement, Zero Data Retention).

The API references and guides are the integration contract. Support answers concrete request failures: auth, 4xx/5xx, unexpected payloads. Application architecture and from-scratch product builds stay with your team, except where an enterprise agreement includes that work. If a request fails, send the request ID and the response body rather than a general "it doesn't work."

## Enterprise Support

Large enterprise customers with complex integrations get a dedicated account team and, when SSO or SCIM is in scope, a Customer Success Architect. That path is arranged in the agreement. Email [api@you.com](mailto:api@you.com) or your account team. We do not publish response-time SLAs on this page.

A CSA enables [SSO and SCIM](/docs/administration/sso-scim) and [Zero Data Retention](/docs/administration/zero-data-retention). Custom QPS is set in the agreement. None of these is a self-serve Platform toggle.

## FAQ

#### How do I get help with the APIs?

Read the docs page for the endpoint you are calling, then [API troubleshooting](/docs/support/troubleshooting). If you are still blocked, email [api@you.com](mailto:api@you.com) or ask in [Discord](https://you.com/discord). Include the endpoint, timestamp, status, and request ID.

#### Do you provide technical support for integrating the APIs?

The documentation is the integration guide for most customers. Enterprise accounts that need a more involved integration work with their account team. Reach us through the channels above for a concrete failure (auth, 4xx/5xx, unexpected payload), not for a from-scratch build of your product.

## Related

#### [API Troubleshooting](/docs/support/troubleshooting)

401, 403, 429, and 400, with the X-API-Key header.

#### [Authentication](/docs/using-the-api/authentication)

How every keyed request authenticates.

#### [Team Management](/docs/administration/team-management)

Roles, invites, and organization members.

#### [SSO and SCIM](/docs/administration/sso-scim)

Enterprise identity, scheduled with your CSA.