Get Help
Start With the Docs
For API and Platform questions, these docs are the first stop. Most integration failures are an auth header, a missing scope, a rate limit, or a parameter that is not in the spec.
Contact Channels
The Platform itself is at you.com/platform. Product write-ups and announcements live on you.com/resources.
What We Support From These Channels
These channels cover the public APIs (Web Search, Answer, Contents, Research, Finance Research), authentication, keys, billing, rate limits, and Platform administration (members, SSO/SCIM enablement, Zero Data Retention).
The API references and guides are the integration contract. Support answers concrete request failures: auth, 4xx/5xx, unexpected payloads. Application architecture and from-scratch product builds stay with your team, except where an enterprise agreement includes that work. If a request fails, send the request ID and the response body rather than a general “it doesn’t work.”
Enterprise Support
Large enterprise customers with complex integrations get a dedicated account team and, when SSO or SCIM is in scope, a Customer Success Architect. That path is arranged in the agreement. Email [email protected] or your account team. We do not publish response-time SLAs on this page.
A CSA enables SSO and SCIM and Zero Data Retention. Custom QPS is set in the agreement. None of these is a self-serve Platform toggle.
FAQ
How do I get help with the APIs?
Read the docs page for the endpoint you are calling, then API troubleshooting. If you are still blocked, email [email protected] or ask in Discord. Include the endpoint, timestamp, status, and request ID.
Do you provide technical support for integrating the APIs?
The documentation is the integration guide for most customers. Enterprise accounts that need a more involved integration work with their account team. Reach us through the channels above for a concrete failure (auth, 4xx/5xx, unexpected payload), not for a from-scratch build of your product.